FAQs

Ensure you save all documentation to your ‘M:Drive’ while working on a College computer.  Turning a College computer off will remove documents not saved to the ‘M:Drive’. Save your work to your ‘M:Drive’ on one campus computer and have access to it on another campus computer later on.


“Who can I contact for technical help?”

The Service Desk is available to help with issues relating to your connectivity, network account, Blackboard, Banner, email, and any other technical questions you may need answered.

Please note that the Service Desk cannot guarantee certain services relating to personal computers.

Monday to Friday
7:30 am – 4:30 pm
In person: Student Service Desk located inside the front doors of SAL (2H3) or 2L20
Email: servicedesk@loyalistc.on.ca
Phone: 613-969-1913 ext. 2420

“How many print credits do I have?”

Part of the Technical Services fee included in your tuition gives you close to 1,000 pages of standard printing per academic year (September to September).  You can check your print balance by logging into a Loyalist College computer and clicking the Papercut icon (green ‘P’ icon in the bottom right of your screen).


“Can I purchase more print credits?”

Visit the Cash Office in 2H1 (Kente).


“Where do I print my tax forms? (T2202A)”

To print your tax forms, please log into Banner (see below).  Once in Banner click ‘Student Services’ – ‘Accounts Receivable’ – ‘Canadian Tax Forms’.

If you are a current student, you can access Banner through the portal (myloyalist.com).  Your login is typically your ’firstnamelastname’ and your password is your date of birth in the format YYMMDD.  Once logged in click the Banner icon to automatically be given access to Banner.

If you are not a current student, you can access Banner directly (loyalistbanner.com).  Click ‘Enter Secure Area’.  Your Banner ID is your Student Number, and your pin, originally, is your date of birth in the format YYMMDD.

If you need assistance logging in, contact the Service Desk at servicedesk@loyalistc.on.ca or by phone 613-969-1913 ext. 2420.


“How do I request an official transcript?”

To request an official transcript, please log into Banner (see below).  Once in Banner click ‘Student Services – ‘Student Records’ – ‘Request Printed/Official Transcript’.

Follow the on-screen directions as you work through the request process.

If you need additional help please contact Admissions Services at 613-969-1913 x2204.


“Where do I make a payment?”

Contact the Cash Office in 2H1 (Kente) or phone 613-969-1913 x2230.

If you have a hold on your account, you must resolve this with the Cash Office before you can request your transcript, diploma or proof of enrollment.


“How do I change my password?”

Note that changing your network password affects all areas that credentials are required (Loyalist computers, myLoyalist, print release).

On a Loyalist College computer:

Log in and at any time press Ctrl+Alt+Del, then choose ‘Change Password’.

On your personal computer:

Log into myLoyalist and open Outlook Mail.  Choose ‘Options’ (upper right corner) and then choose ‘Change Password’.  This will change your network password, not just Outlook email.


“How do I access Banner when I am finished my study period?”

If you are not a current student, you can access Banner directly (loyalistbanner.com).  Click ‘Enter Secure Area’.  Your Banner ID is your student number, and your pin, originally, is your date of birth in the format YYMMDD.

If you need assistance logging in, contact the Service Desk at servicedesk@loyalistc.on.ca or by phone 613-969-1913 ext. 2420.