Frequently Asked Questions

Updated on December 21, 2020. Please check back to this page regularly for Loyalist COVID-19 updates. If you have any questions that are not answered here, please email them to

Prevention & Risks

What’s the active number now?

  • The numbers are always changing as individuals are thankfully recovering. HPEPH is very busy and may not be able to immediately report when a member of our Loyalist community has recovered. 

Is Loyalist’s Belleville campus safe?

  • Yes, Loyalist College has implemented extensive measures to limit the spread of COVID-19 at its facilities.
  • This includes restricting access to approved employees and students with scheduled classes/labs only, mandatory daily health screenings for anyone accessing campus, enforced physical distancing, mandatory mask-wearing, modified spaces and enhanced cleaning.
  • Loyalist College follows the direction of Public Health with regards to the closing/disinfecting specific areas/rooms or modifying on-campus activity when it’s determined that there has been a positive case on campus.

What safety measures has Loyalist taken?

Loyalist has taken very strict preventative safety measures, including:

  • Reconfiguring our facilities to ensure physical distancing;
  • Increasing security and introducing an app to track the arrival and exit of all individuals at limited entry and exit points;
  • Providing complimentary face masks to those on campus and requiring face masks to be worn;
  • Increasing the number of hand sanitizer stations located throughout campus and disinfectant wipes in classrooms and labs;
  • Posting hand washing guidelines in washrooms;
  • Stocking PPE and critical cleaning products such as wipes, replacement hand sanitizer solution, masks, gloves, and soap;
  • Redesigning our Student Success services online to easily connect students with mentors, resources and informational sessions;
  • Having employees work from home where possible to meet business needs remotely;
  • Closing public gathering spaces;
  • Offering student residents single occupancy rooms only within units of students in the same programs, where possible;
  • Providing detailed training documentation on the processes and protocols of returning to campus;
  • Introducing a COVID-19 testing facility on campus to support students and employees;
  • Establishing quarantine facilities to provide student accommodations in the event a student tests positive for COVID-19; and
  • Ensuring that any students who arrive from outside the country complete a 14-day off-campus quarantine period prior to being allowed on campus.

The health and safety of our College community, including our industry partners, is top priority and we will continue to go above and beyond to demonstrate our commitment and care.

Has Loyalist updated its on-campus screening questions due to ‘Lockdown’ or ‘Control’ measures?

  • Yes, students will now be asked what zones they are coming from.
  • We are asking that students or employees who live outside of the Hastings Prince Edward region in a grey or red zone do not travel to the College until otherwise notified.
  • If you live in a grey Lockdown zone with maximum measures (Toronto or Peel region) or red Control zone with stringent measures (Durham and Waterloo regions) please contact your School directly and let them know you may require accommodations until the current Lockdown has been resolved. 

A student tested positive for COVID-19. What program/lab was the student in?

  • Out of respect for privacy, Loyalist College will not provide or confirm information that would identify an individual who has tested positive for COVID-19.
  • We work directly with Public Health to ensure that anyone who is at risk of having been exposed is contacted directly by Public Health and advised regarding next steps.

Should students at the College’s Belleville campus get tested?

  • Public Health officials oversee contact tracing, which involves identifying individuals who have been in contact with the individual who tested positive for COVID-19, and they will reach out directly to any student or employee who is considered high risk.
  • High risk contacts of the case will be provided further direction by Public Health, typically within 24 hours.
  • Low risk contacts (including contacts of high risk contacts) should self-monitor for symptoms and seek testing if symptoms develop. Isolation of low risk contacts is not required unless symptoms develop.

I’m a student living in a region with maximum ‘Lockdown’ measures or stringent COVID-19 ‘Control’ measures. What should I do?

If you live in a grey Lockdown zone with maximum measures (Toronto or Peel region) or red Control zone with stringent measures (Durham and Waterloo regions) please contact your School directly and let them know you may require accommodations until the current Lockdown has been resolved. 

Can students living outside of the Hastings Prince Edward region come to campus?

We are asking that students or employees who live outside of the Hastings Prince Edward region in a grey or red zone do not travel to the College until otherwise notified. We know this is not ideal, and that you would prefer to be on-site for small class labs and hands-on activities. Rest assured we will provide learning accommodations, including alternate modalities of program delivery, assessment, and/or completion of academic requirements next term. 

Can students living in an orange, yellow or green zone come to campus?

Those living in an orange, yellow, or green zone can continue to attend College as they have been doing since Fall term commenced.

I have to travel to a ‘Lockdown’ or ‘Control’ zone for work. Can I still come to campus?

We recommend that if a student lives in a grey or red zone, or frequently travels to one of those zones for work, that they refrain from coming to campus. This preventative action will help us flatten the curve in our region and keep our community safe. Students are encouraged to connect with their academic leads to express their circumstances and arrange accommodations.  

My housemates frequently travel to ‘Lockdown’ or ‘Control’ zones. Is it okay for me to come to campus?

We understand that every situation is unique and that students may have housemates who travel to grey or red zones. Students are encouraged to connect with their academic leads to express their circumstances and arrange accommodations.  

How do I help prevent the spread of illness?

By taking the following steps, you can help prevent the spread of illness in our community:

  • Stay home when you are sick, and avoid contact with other people until your symptoms are gone
  • Get your influenza vaccine, if you have not already
  • Wash your hands frequently
  • Cough and sneeze into the bend of your arm, not into your hand
  • Avoid touching your nose, mouth or eyes with your hands
  • Clean objects and surfaces that a lot of people touch, such as doorknobs, phones and television remotes
  • Eat healthy foods and stay physically active to keep your immune system strong
  • Get plenty of rest or sleep
  • Do not share water bottles, straws, eating utensils, toothbrushes, or anything else that has been in contact with saliva

When should I seek care?

If you have flu-like or cold symptoms that persist, please take the following direction:

  • If you are off campus, contact your health care provider. 
  • If you are on campus, stay where you are, and call campus Security.
  • In the event of an emergency, contact 911 or go to the nearest hospital.

Where do I seek care and how?

Please assess your personal health and connect with the appropriate health care provider listed below.

  • Hastings Prince Edward Public Health
  • Health Care Provider, Walk-In Clinic or Loyalist Student Health Centre
    • If you have a fever, cough and/or shortness of breath, and have not recently travelled to one of the countries that have a travel health notice for COVID-19, seek medical care through your health care provider.
    • Health Centre services are being offered remotely. If you need medical advice and do not have a family physician, please email the Health Centre’s nurse, at
    • International has an app you can use to speak with a doctor. Please visit this web page for details.  
    • The Government of Ontario has provided helpful suggestions for self-assessing whether you may have COVID-19 and other options for accessing health care.
    • If you require support after hours, (Monday to Friday, after 4:30 pm; Saturday and Sunday) please visit the Bayview Medical Clinic – After Hours Walk-In Clinic (274 Dundas Street East, Belleville).
  • Quinte Health Care
    • Visit a Quinte Health Care emergency department (ED) if you have severe symptoms of respiratory illness such as difficulty breathing or shortness of breath when doing very little.
    • If you are seeking medical attention while at Quinte Health Care and are experiencing respiratory symptoms, put on a mask as soon as you arrive to help protect others.
    • If you are visiting the ED, advise health care providers of recent travel history immediately upon arrival.
  • 24/7 Help by Phone
    • Receive medical advice through Telehealth by phoning 1-866-797-0000.

The Government of Ontario has provided helpful suggestions for self-assessing whether you may have COVID-19 and other options for accessing health care.

I am feeling anxious and overwhelmed by all of the news media about the coronavirus. What can I do?

We understand that concerns for your health and the health of your loved ones may lead to a wide range of thoughts and feelings, such as stress and anxiety. We encourage you to seek accurate information and stay connected – but consider setting limits around social media and news. Learn more about the Student Services available to you remotely and access wellness tips.

Where can I get the flu shot?

You can get the flu shot at one of the following locations:

Academics, Classes, Tuition & Ancillary Fees

I’m struggling with online learning. How can I best succeed? 

We understand that transitioning to online learning is a difficult adjustment for many Loyalist students. Please connect with your faculty to communicate the challenges you’re experiencing. This will enable faculty to find an approach that best suits your situation. 

Where can I access information on the continuation of my program?

For specific information about the continuation of your program, please review the emails you received from your School/program faculty. If you have concerns or require clarification, please contact your program faculty or Dean.

Can you provide an update on the College’s ancillary fees?

While we are doing everything we can to empower and support our students, we recognize that Loyalist’s student services and resources look much different than what we all expected and planned for a year ago. They had to be modified – to keep our students and our College community safe. Recognizing how disappointing and difficult some of these changes have been, the College has made the decision to decrease student Winter 2021 ancillary fees by $103.12 for domestic students and $108.27 for international full-time students at the Belleville campus. For part-time day students, the total reduction in Winter 2021 ancillary fees varies as fees are prorated. The reduction in Winter 2021 ancillary fees has been applied to the student’s myFees account. For a list of the many services, activities and items included within the ancillary fees, and the related policies, view the Ancillary Fee Schedule.

In addition to this support, the College is not increasing its ancillary fees for the 2021/22 academic year for full-time and part-time day, Belleville campus students.

What are the College’s guidelines regarding refunds to students? 

The College will not issue refunds for tuition for full-time post-secondary programs. We have taken steps to ensure all students can successfully meet the learning outcomes for their program of study. Students are receiving full-value for their tuition and the College is making extra investments to enable students to complete their programs in unanticipated circumstances. 

College Operations

A student tested positive for COVID-19. What program are they in?

The College follows the guidance of Public Health and as Public Health identifies high risk contacts of the individual, they also facilitate communication associated with contact tracing. For privacy reasons, details regarding the program or School are not released. Thank you for understanding.  

Is campus closed?

The College is open. Please visit our Accessing Campus web page for processes and procedures. Please do not come to campus if you are feeling ill or have been exposed to someone who has recently travelled or is sick.

What do I do if I don’t have access to the internet or a computer to work on my classes remotely?

For students who do not have access to internet or a computer, necessary for the completion of your programs, the SAL remains open on a very limited basis where physical distancing is in effect. Please advise your Dean if you do not have access to a computer, required for your online studies.

Are on-campus events cancelled?

All on-campus events are cancelled until further notice.

Is there someone with whom I can connect to discuss my post-secondary options?

Prospective students can book an appointment to connect with an advisor by phone, email or video conferencing.

Loyalist will share details about future on-campus and virtual experiences through which prospective students can explore Loyalist’s programs, learning spaces, student life, student services and more through the College’s social media channels, InstagramTwitter and Facebook.

Are face masks required to be worn on campus?

Yes, in alignment with a recent Hastings Prince Edward Public Health announcement on mandatory masking, all individuals must wear non-medical masks/face coverings inside Loyalist College buildings.

The College will provide students and staff with reusable cloth masks; we encourage you to bring these masks with you when coming to campus. If needed, a supply of disposable masks is available on-site, including at the main entrance. 

There are some exceptions that apply. A mask is not required if you:

  • Are outdoors and maintain a two-metre distance from others;
  • Have a medical condition that prevents you from wearing a mask/face covering safely;
  • Are behind a physical barrier, such as plexiglass; or
  • Are in an area not open to the public (e.g. in a private office) and your workspace permits a two-metre distance from others.

Masks are still required when you are:

  • Entering and leaving campus buildings;
  • Travelling to or through public areas such as hallways or washrooms; or
  • Are within two metres of another person without a physical barrier in place.

The health and well-being of our students and staff is always our top priority. Thank you for helping us keep our community safe.

Government Updates for Students

What financial support is available for students and new grads who are feeling the economic impacts of COVID-19?

On April 22, Prime Minister Justin Trudeau announced $9 billion in support for post-secondary students and recent graduates. This includes a new emergency student benefit as well as an investment to create more student jobs. Details from the Department of Finance Canada are available here.

What is the Canada Emergency Student Benefit (CESB)?

The CESB provides financial assistance for post-secondary students, and recent post-secondary and high school graduates who are unable to find work due to COVID-19. The CESB provides $1,250 per month for eligible students from May through August 2020, and $1,750 for students with dependents and those with permanent disabilities.

The CERB is for students who are ineligible for the Canada Emergency Response Benefit (CERB) or for Employment Insurance (EI).

Eligibility requirements and details about how to apply are available here

What is the Canada Student Service Grant (CSSG)?

The CSSG provides qualified post-secondary students and recent graduates with volunteer opportunities while supporting not-for-profit organizations with flexible solutions to address COVID-19 response during the summer of 2020. Students who choose to serve their communities while participating in national service activities will be eligible to apply for a grant of up to $5,000 to be used toward post-secondary education costs in Fall 2020.

To learn more about eligibility requirements and apply, visit

What is the Canada Emergency Response Benefit (CERB)? Am I eligible?

The CERB is available to workers residing in Canada whose employment has been affected due to COVID-19. To be eligible, workers need to have had employment and/or self-employment income of at least $5,000 in 2019 or in the 12 months prior to the date of their application. Details and all requirements are available on the Government of Canada’s website.

For students who are not eligible, please review the support that the Government of Canada is providing through the Canada Emergency Student Benefit.

Is a relief fund available for OSAP students?

On March 31, the province announced the option for OSAP payment deferrals, ensuring that OSAP borrowers are not required to make any OSAP loan payments between March 30 and September 30, 2020 and that no interest will accrue on student loans during this time. Details are available here.

When can I apply for OSAP for the 2020/21 academic year?

On May 20, the province announced that OSAP applications are now open for the 2020/21 school year. Here’s what’s new:

  • Full-time students making their first OSAP application for the 2020/21 school year will need to complete a short information module before applying.
  • To help students with the economic impacts of COVID-19, the Ontario government is providing a six-month temporary loan deferral for OSAP borrowers. From March 30 – September 30, 2020, students are not required to make OSAP loan payments and interest will not accrue on student loans.

How is the Ontario government supporting post-secondary education?

On March 31, the Ontario government announced $25 million in emergency funding for post-secondary education to help address institutions’ needs related to the COVID-19 outbreak, such as purchasing medical supplies or offering mental health supports.

The Minstry of Colleges & Universities has also been working with Ontario’s postsecondary institutions to ensure that campuses have COVID-19 response plans that support academic continuity for students and faculty.

While in-person classes are suspended due to COVID-19, are international students permitted to complete courses offered through online or alternative delivery?

The federal government announced that online courses will not affect international students’ PFWPP eligibility:

If your in-class courses are being moved to an online-only format because of COVID-19, you’re still eligible for the Post-Graduation Work Permit Program (PGWPP).

If you have a study permit, or if you have been approved for a study permit for a program starting in May or June, but you can’t travel to Canada at this time due to travel restrictions, you’re also still eligible for the PGWPP.

If you’re in this situation, you may

  • begin your classes while outside Canada
  • complete up to 50% of your program while outside Canada, if you can’t travel to Canada sooner.

Can international students work more than 20 hours per week?

On April 22, Immigration, Refugees and Citizenship Canada (IRCC) announced that international students are able to work more than 20 hours per week while classes are in session if they are working in an essential service or function such as health care, critical infrastructure, or the supply of food or other critical goods. Details are available here

I’m an international student and my temporary residence status will soon expire. What do I do?

IRCC advises international students who are in Canada to apply online to extend their status before it expires. In doing so, their period of authorized stay as a temporary resident will be extended by the regulatory provision is commonly referred to as ‘implied status.’ For details, visit the IRCC website.

I’m unable to submit all of the required documents for my study permit or PGWP application. What do I do?

Immigration, Refugees and Citizenship Canada (IRCC) has announced that it will not refuse study permit applications that are missing documents due to disruptions caused by the COVID-19 pandemic. Some of the application components that some have been unable to complete/provide include the following: 

  • Biometrics
  • Medical examinations
  • Original travel documents

Due to the circumstances, IRCC has advised that they will not refuse study permit applications that are missing documents due to COVID-19 service interruptions.

The temporary measure also extends to Post-Graduation Work Permit (PGWP) applicants who are unable to obtain their letter of completion or final transcript from their Designated Learning Institution (DLI). If international students apply for the PGWP before their study permit expires, but they are unable to submit the complete application due to a DLI closure, they will be able to start working full time until a decision is made.

More information is available here.


I have upcoming travel plans. Is it safe to fly?

To limit the spread of COVID-19, the Government of Canada advises you to avoid non-essential travel outside of Canada until further notice. Please visit the Government of Canada’s website for the latest travel advice.

What happens if I arrive to the airport without a negative COVID-19 test?

All travellers entering Canada who are five years of age or older, regardless of citizenship, must provide proof of a negative molecular polymerase chain reaction (PCR) or Loop-mediated Isothermal Amplification (LAMP) laboratory test result for COVID-19with in 72 hours of the traveller’s scheduled departure to Canada. Failure to do so will result in a denial of boarding. For more information please visit

I recently returned from travelling. Do I need to self-isolate?

It is critical for all students, employees and contractors to self-isolate for 14 days if you return from travel outside of Canada. 

Do I still have to do the 14-day Quarantine period if I can provide a negative COVID-19 test upon arrival to Canada?

Anyone who receives a negative test result and is authorized to enter Canada must still complete the full, mandatory 14-day quarantine, unless exempted under the Quarantine Act. In addition to completing their full quarantine period, returning travellers must monitor for signs and symptoms of COVID-19 and submit information electronically through ArriveCAN.

What should I do if I tested negative for COVID-19, but I feel ill after arriving into Canada?

If symptoms develop, even if mild, or a positive test for COVID-19 is received once in Canada, travellers are advised to contact local public health authorities.

What should I do if I recently travelled to an affected area?

The Government of Canada has issued an advisory to avoid all non-essential travel outside Canada.

Students, employees and contractors should self-isolate for 14 days if you return from travel outside of Canada. 

Individuals who experience fever, cough or difficulty breathing should report their symptoms to their health care provider, Telehealth Ontario (available 24/7) at 1-866-797-0000, or local public health for further direction, and notify Student Health Services at 613-969-1913, ext. 2374.

Those returning from Italy, Iran, or Hubei province (China) are asked to contact the public health authority within 24 hours of arriving in Canada and to provide your contact information.

About the Novel Coronavirus (COVID-19)

What is the 2019 novel coronavirus?

The 2019 novel coronavirus is a new virus not previously seen in humans. It has been reported as the cause of several pneumonia cases originating in Wuhan, China. The virus is a unique strain of a common virus that is responsible for many colds and respiratory infections. Symptoms of this illness have ranged from mild cold-like symptoms to severe illness with fever, cough, difficulty breathing and pneumonia. Cases of the new virus have now been reported in several countries outside of China. We encourage you to remain up-to-date about the virus and precautionary measures through the World Health OrganizationOntario Ministry of HealthPublic Health Ontario and Hastings Prince Edward Public Health websites.

How is the Government of Canada responding to the coronavirus?

For updates, visit the Government of Canada’s website.

Where can I access additional information and resources?