Frequently Asked Questions

Updated on June 29, 2020. Please check back to this page regularly for Loyalist COVID-19 updates. If you have any questions that are not answered here, please email them to marcom@loyalistcollege.com.


Fall 2020 Semester

How will my program be delivered? 

Loyalist will offer blended program delivery including a combination of in-person classes for some programs, as permitted by health care officials, and robust remote delivery for other programs. A list of programs and how each will be delivered is available here.

What are the dates for the Fall 2020 semester?

The Fall semester runs September 9 to December 18, with study week (no classes) from October 26 to 30. For updates, please check the Academic Calendar.

Will there be an Orientation for first-year students?  

Yes, we look forward to welcoming you to Loyalist during our new online Fall Orientation program! This event will provide an excellent opportunity to meet your faculty members, make friends, and experience student life. For details and updates on the Orientation schedule, please keep an eye on your email during the summer and visit loyalistcollege.com/orientation.

As Loyalist is offering blended program delivery this Fall, with a combination of remote and in-person classes, should I move to Belleville for the start of the September semester?

To help inform your arrangements for relocating to Belleville this Fall, please review the program-specific delivery plans for your program to learn if your program is being offered through remote, blended or online delivery. If you have any questions, please connect with your faculty team for details.

Ontario’s three-phased plan and recommendations from our public health partners will guide the timing of Loyalist’s re-opening plans. The College will continue to provide updates on when regular on-campus operations, including all in-person lasses and services, will resume via email and at loyalistcollege.com/coronavirus

What supports are available for new students to help with the transition to College this Fall?

Loyalist offers a range of student services to help with your transition to College this Fall:

  • FREE online Smart Start course – learn about Blackboard, student services, and enhance your learning and success skills
  • Orientation programming for all students, as well as programs focusing on Indigenous students, AccessAbility, student Veterans and the LGBTQ community. 
  • A full suite of services for students is available and optimized for hybrid delivery, including new supports and outreach designed to get students off to a strong start. 

What is remote learning?

Through remote delivery, you will be able to complete your learning off campus using a range of technology solutions. In order to be most successful in your studies, you will require access to a desktop or laptop computer and reliable internet access. To learn more about remote studies, please review our new Student Remote Learning Kit website.

To assist you with the transition to remote learning, join us for our free summer Smart Start Loyalist online course, starting July 6.

Where do I get my course materials if I’m unable to come to campus?

Log in to the myLoyalist student portal for details about required course materials and textbooks, generally available online in August for September start students. Books and course supplies can be ordered from the Loyalist Bookstore, which offers a mail delivery option.

What precautions are being taken to ensure that campus is safe for students attending labs/shops as part of a blended delivery model?

Your health and the safety of our College community are of the utmost importance. The College continues to follow the advice of public health authorities and the Government of Ontario and is working closely with health care officials. Throughout campus, a number of preventative measures have been introduced for your safety, including the following:

  • We’re reconfiguring our facilities to ensure physical distancing for your safety and that of our employees.
  • Complimentary face masks will be made available to those on campus.
  • We’ve introduced additional onsite cleaning, with staff wiping down critical touchpoints throughout the day.
  • An increased number of hand sanitizer stations are located throughout campus and disinfectant wipes are available in regularly used classrooms and labs.
  • Hand washing guidelines have been posted in washrooms throughout campus.
  • Critical cleaning products such as wipes, replacement hand sanitizer solution, masks, gloves, and soap have been stocked.
  • A COVID-19 testing facility will be on campus to support students and staff only; this facility will not be available to the public.

What do I need to do on my first day of classes?

Throughout the summer, keep an eye on your email and visit the myLoyalist student portal regularly for updates. Prior to the start of your classes, you will receive information about how to access your course information online and what you need to know if attending any classes on campus. For more information about preparing for a successful first semester, check out the New Student Checklist.

What student services will be available this Fall?

Student services, including Student Success, the Health Centre, Career Services, IT Services, Library Services and Student Government, continue to be available remotely through email, phone or online.

We are redesigning our Student Success services online to easily connect you with mentors, resources and informational sessions, such as our Learn 2 Learn sessions and tutoring services. Throughout the summer, we’re here to walk you through the many services to find what is right for you.  

What do I do if I don’t have access to internet or a computer to work on my classes remotely?

For students who do not have access to internet or a computer, necessary for the completion of your programs, the SAL remains open on a very limited basis where physical distancing is in effect. Please advise your Dean if you do not have access to a computer, required for your online studies.

Should I defer my Fall 2020 offer or postpone my current studies? I’m worried about my current financial situation and paying for college.

To take advantage of federal student funding, including the Canada Emergency Student Benefit (CESB) and Canada Student Service Grant (CSSG), and Loyalist’s $1M fund to provide students with needs-based financial assistance, we encourage you to pursue your program this academic year. As the funding is for 2020/21, it may not be available again next year.

If you have any questions, please contact the Financial Aid Office at financialaidoffice@loyalistcollege.com.

Am I able to defer my program offer for September 2020 to September 2021?

If your program is being offered in Winter or Spring of 2021, you can defer your offer to one of those start dates. To request a deferral, please contact Enrolment Services at info@loyalistcollege.com

If you would like to defer your offer to Fall 2021:

  • Do not pay your tuition deposit if you have not paid it yet. If you have already paid, your deposit will be returned.
  • Contact Enrolment Services at info@loyalistcollege.comfor assistance. 
  • Please note that you will need to reapply to your program of choice at ontariocolleges.ca for the Fall. 

Academics & Classes

Have classes at Loyalist been cancelled?

In-person classes are suspended; teaching resumed via a range of online and alternative delivery methods on Monday, March 23.

All online courses are continuing as scheduled.

If you are unable to engage in alternative delivery methods for classes and/or placements/labs, a different plan will be provided, but as a result, it may not be possible for you to finish your semester at the same time as your peers.

Are placements and clinicals cancelled?

To ensure students’ safety given the spread of COVID-19, we have made the difficult but necessary decision to suspend placements/clinicals. In addition to health precautions, the WSIB (Workplace Insurance Safety Board) will not confirm coverage for any placements given the current circumstances.

Placements/clinicals will resume as early as possible in collaboration with our community partners and their schedules. As we know more details, we will share them with you for your future planning. We understand this is a challenging time of many uncertainties, but we are steadfast in our commitment to providing students with quality workplace experiences to complete their learning outcomes.

Are labs, shops and studio instruction suspended?

All labs, shops, studio instruction and placements are suspended. Instead of in-person experiential-based learning, we are looking to develop applied projects that meet learning outcomes; identify placements that can be completed remotely; creative lab completion through live streaming demonstrations, virtual simulations and case study engagement; and seek opportunities for final semester students to gain immediate related employment in essential fields (i.e. PMED, NURS and OTPTA), if permitted by WSIB and the regulating bodies.

I’m struggling with online learning. How can I best succeed? 

We understand that transitioning to online learning is a difficult adjustment for many Loyalist students. Please connect with your faculty to communicate the challenges you’re experiencing. This will enable faculty to find an approach which best suits your situation. 

Where can I access information on the continuation of my program?

For specific information about the continuation of your program, please review the emails you received from your School/program faculty. If you have concerns or require clarification, please contact your program faculty or Dean.

Will I be able to complete the academic year?

Our objective is to protect our College community while maintaining continuity of program delivery. As such, we are working to ensure that all students will be able to complete their academic year by transitioning from in-person classes to a remote teaching environment (i.e. online) for the remainder of the semester.

Why are faculty members calling me?

Your faculty members may be reaching out to explain how your program will be delivered for Fall 2020 or to discuss the continuation of your program. They’ll also be asking how Loyalist can best support you. As a student, all supports are included and readily available to you. We care about you and will go the distance to help you throughout your journey to achieve your career destination.

What are the dates for the Fall 2020 semester?

The Fall semester runs September 9 to December 18, with study week (no classes) from October 26 to 30. For updates, please check the Academic Calendar.

Will in-person classes resume in Fall 2020 or will the semester be offered in class or through online and alternative delivery?

Loyalist will offer blended program delivery including a combination of in-person classes for some programs, as permitted by health care officials, and robust remote delivery for other programs. A list of programs and how each will be delivered is available here.

For international students, we understand that starting your program remotely outside of Canada is not ideal, but we are confident that your experience will be a rewarding one. Our current international students have told us that their alternative delivery experiences exceeded their expectations. We would never compromise our superior quality academics, delivery or support services.

Should I defer my Fall 2020 offer or postpone my current studies? I’m worried about my current financial situation and paying for college.

To take advantage of federal student funding, including the Canada Emergency Student Benefit (CESB) and Canada Student Service Grant (CSSG), and Loyalist’s $1M fund to provide students with needs-based financial assistance, we encourage you to pursue your program this academic year. As the funding is for 2020/21, it may not be available again next year.

If you have any questions, please contact the Financial Aid Office at financialaidoffice@loyalistcollege.com.

As Loyalist is offering blended program delivery this Fall, with a combination of remote and in-person classes, should I move to Belleville for the start of the September semester?

To help inform your arrangements for relocating to Belleville this Fall, please review the program-specific delivery plans for your program to learn if your program is being offered through remote, blended or online delivery. If you have any questions, please connect with your faculty team for details.

Ontario’s three-phased plan and recommendations from our public health partners will guide the timing of Loyalist’s re-opening plans. The College will continue to provide updates on when regular on-campus operations, including all in-person lasses and services, will resume via email and at loyalistcollege.com/coronavirus

What supports are available for new students to help with the transition to College this Fall?

Loyalist offers a range of student services to help with your transition to College this Fall:

  • FREE online Smart Start course – learn about Blackboard, student services, and enhance your learning and success skills
  • Orientation programming for all students, as well as programs focusing on Indigenous students, AccessAbility, student Veterans and the LGBTQ community. 
  • A full suite of services for students is available and optimized for hybrid delivery, including new supports and outreach designed to get students off to a strong start. 

What are the dates for the May 2020 semester?

As a result of disruptions arising from COVID-19, the start of the 2020 Spring semester was delayed until Tuesday, May 19, two weeks later than planned. The new 12-week Spring semester will end by Friday, August 7 as previously scheduled. Grades will be submitted by Tuesday, August 11 by 9 pm. For updates, please check the Academic Calendar.

Are Spring semester classes being offered in class or through online and alternative delivery?

The Spring semester (May 19 – August 7) will be delivered remotely because of ongoing national and provincial measures in place to stop the transmission of COVID-19. Your safety is our number one priority.

In some cases, your program may include some practical, experiential or lab/shop related activities. We are working with the provincial government and public health authorities to establish a plan for delivering these components later this summer. We will keep you informed as these plans are confirmed.

I’m currently completing my final semester. How and when can I complete my outstanding lab/placement work needed to graduate?

If you are a graduating student in the final semester of your program who still needs to complete face-to-face course, lab or field placement work, a faculty member will be in contact with you about upcoming dates and times to participate in small classes with physical distancing measures in place. For students who may require clinical placement hours for program completion, faculty will continue to work with you on an individual basis to help you meet those requirements. We’re here to help, every step of the way, as you complete the final hands-on components required in order to graduate.

Were students able to complete the academic year?

Our objective is to protect our College community while maintaining continuity of program delivery. As such, we transitioned from in-person classes to a remote teaching environment (i.e. online) for the remainder of the semester to ensure that all students were able to complete their academic year.

How were my marks determined for Winter 2020?

Your final mark was determined based on the marking rubric set out in your course outline. Given the special circumstances for the Winter 2020 semester, professors may have recommended an alternative approach. Here are four options, which you may have considered in consultation with your professor:

  1. To accept the final course grade assigned by your professor upon the completion plan and a letter grade according to normal College procedures. This will either be as of April 17, 2020 or April 24, 2020.
  2. For those students passing as of March 13, 2020, but who have faced difficulties with their studies, your faculty member may award Aegrotat “AG” standing. This is a course credit provided in exceptional circumstances whereby a student may demonstrate satisfactory performance without being able to complete all course/program requirements due to extenuating personal hardship.
  3. Students who do not have a passing grade as of March 13, 2020 and are ineligible for Aegrotat standing and were unable to follow the completion plan due to medical, financial, technological or other extenuating circumstances can receive an IP grade (In-Progress) until such time that the College can resume normal activities. At that time the student will be required to complete an appropriate assignment, set of experiential exercises or exam that will assess all outstanding outcomes.
  4. Students in full-time on-campus programs who have indicated difficultly with online delivery are permitted to withdraw from at-risk courses, backdated to March 6, without academic penalty. This is administered on a case-by-case basis and subject to Dean approval. Please note that students who elect this option are to be aware of and review any potential implications to study permits and/or OSAP requirements. For inquiries related to your study permits please contact international@loyalistcollege.com. For inquiries related to OSAP requirements please contact financialaidoffice@loyalistcollege.com. If you voluntarily withdraw from your courses, you may re-take your courses free-of-charge at a later date. Note: This provision does not apply to students taking courses and/or programs through Distance or Continuing Education.

Students in accredited/regulated or distance programs are governed by separate completion options which were shared with these groups directly by their program coordinators. 

Were Winter 2020 students permitted to withdraw from courses in which they were struggling?

Students who indicated difficultly with online delivery were permitted to withdraw from at-risk courses, backdated to March 6, without academic penalty. This was administered on a case-by-case basis and subject to Dean approval.


College Operations

Is campus closed?

All non-essential College services are currently suspended. This includes all labs, shops, Dining Hall, Health Centre, Student Success, Career Services, student spaces, Library, Bookstore, Spa, Athletics, etc.

We will provide updates on the status of this suspension, and provide two or three days’ advance notice before services resume.

During this time, everyone who enters the College will be required to sign in and out. Students will need to show their Student ID. Please do not come to campus if you are feeling ill or have been exposed to someone who has recently travelled or is sick.

Access within the College will be restricted with limited entrances, for short-term access.

Can I still access services while they are suspended?

Student services, including Student Success, the Health Centre, Career Services, IT Services, Library Services and Student Government, continue to be available remotely through email, phone or online.

  • Student Health Centre:
    • Health Centre services are being offered remotely. If you need medical advice and do not have a family physician, please email Lauren Deans, the Health Centre’s nurse, at ldeans@loyalistcollege.com.
    • Download the My Student Support Program (My SSP) app from the Apple App Store or Google Play  for 24/7 access to mental health support, including access to counsellors by telephone or text.
    • International Studentsguard.me has an app you can use to speak with a doctor. Please visit this web page for details.  
    • The Government of Ontario has provided helpful suggestions for self-assessing whether you may have COVID-19 and other options for accessing health care.
  • Student Success Services:

    • The AccessAbility team and Student Success Mentors are available for consultation by email. For referrals, please contact studentsuccess@loyalistcollege.com.

    • AccessAbility Services

      • For new students looking to register with AccessAbility Services, please fill out the AccessAbility Services Application Form. Once submitted, we will contact you to book your first appointment.
      • If you have supporting documentation, please forward it to studentsuccess@loyalistcollege.com or fax to 613-969-0411.
      • For returning students enrolled in the Spring semester, please contact your AccessAbility staff member for a new ISP.

    • Counselling Resources
      • If you are in crisis or having thoughts of suicide, please contact your local Crisis Intervention Centre or call 911.
      • The following supports are available:
        • Crisis Intervention Centre (Belleville): 613-969-7400, ext. 2753
        • Good2Talk: 1-866-925-5454
        • Crisis Text Line: Text GOOD2TALKON to 686868
        • Keep Me Safe (24/7 & multilingual): Download the MySSP app at keepmesafe.myissp.com, or call 1-844-451-9700.The following supports are available:
      • You can also check out these community and online supports as well as after-hours support.
    • The Testing Centre (ACT) is is currently closed, but consultations are available at act@loyalistcollege.com.
    • Tutoring Services
      • For new Peer Tutoring requests, complete this online form.
      • For students already matched with Peer Tutors, contact your tutor directly to discuss options and availability.

    • You can also check out these tips for remote learning and studying.
    • General inquiries can be directed to studentsuccess@loyalistcollege.com
  • Career Services:
    • To make an appointment with Career Services, call 613-969-1913, ext. 2438 or email careers@loyalistcollege.com.
    • If you have an appointment, please call at the scheduled time or to reschedule.
    • Through the Career Centre website, virtual Interview Stream software is accessible to you anytime and all of the Career Development Certificate program presentations and modules are online and attached to LinkedIn Learning modules.
  • IT Services:
    • If you experience problems accessing Blackboard, your College email, or other Loyalist technologies, please contact servicedesk@loyalistcollege.com or 613-969-1913, ext. 2420 for assistance (Monday through Friday, 7:30 am – 4:30 pm).

  • Library Services
  • Student Government

What do I do if I don’t have access to internet or a computer to work on my classes remotely?

For students who do not have access to internet or a computer, necessary for the completion of your programs, the SAL remains open on a very limited basis where physical distancing is in effect. Please advise your Dean if you do not have access to a computer, required for your online studies.

When can I clean out my locker?

All students are asked to please remove their personal items from lockers before Sunday, July 5. Beginning on Monday, July 6, all remaining locker contents will be removed and discarded/donated. 

If any student has items of significant value (e.g., culinary knives, welding tools, photography lenses, etc.) and is unable to return to campus by the stated deadline, they must email Chris Eligh at celigh@loyalistcollege.com, detailing their locker number and location, the item(s) they need to recover, and a date by which they can return to campus to pick them up. Note: items such as books, lab assignments, loose papers and projects will not be kept.

Students are asked to access the College via the main doors of the Kente building and check in with Security upon arrival.

Are on-campus events cancelled?

All on-campus events are cancelled until further notice.

Is there someone with whom I can connect to discuss my post-secondary options?

Prospective students can book an appointment to connect with an advisor by phone, email or video conferencing.

Loyalist will share details about future on-campus and virtual experiences through which prospective students can explore Loyalist’s programs, learning spaces, student life, student services and more through the College’s social media channels, InstagramTwitter and Facebook.

Is Convocation cancelled?

Loyalist’s June Convocation Ceremonies are postponed, but the College looks forward to hosting the ceremonies at a future date. Further details will be communicated once available.

While the in-person Convocation celebrations are postponed, graduates will still receive their certificates and diplomas. Please note that there will be a delay in the printing and mailing of certificates and diplomas; however, graduates can request a transcript which will be sent out immediately.

Is campus being cleaned more frequently?

Your health and the safety of our College community are of the utmost importance. The College continues to follow the advice of public health authorities and the Government of Ontario and is working closely with health care officials. Throughout campus, a number of preventative measures have been introduced for your safety, including the following:

  • We’re reconfiguring our facilities to ensure physical distancing for your safety and that of our employees.
  • Complimentary face masks will be made available to those on campus.
  • We’ve introduced additional onsite cleaning, with staff wiping down critical touchpoints throughout the day.
  • An increased number of hand sanitizer stations are located throughout campus and disinfectant wipes are available in regularly used classrooms and labs.
  • Hand washing guidelines have been posted in washrooms throughout campus.
  • Critical cleaning products such as wipes, replacement hand sanitizer solution, masks, gloves, and soap have been stocked.
  • A COVID-19 testing facility will be on campus to support students and staff only; this facility will not be available to the public.

Tuition & Fee Refunds

*Section updated on May 12, 2020

Will students receive a tuition refund?

Programs and services have been adapted for delivery through online and alternative methods, allowing students to continue their programs from remote locations. Faculty and staff continue to develop solutions to support the delivery of learning experiences that would normally require face-to-face interactions, such as labs.

We are confident you will have the opportunity to successfully complete your studies. As such, we will not be changing our tuition policy and will not be offering tuition refunds or rebates.

Were ancillary fees for the Winter 2020 semester refunded?

To help address a portion of the financial burden that we know you are experiencing as a result of the pandemic, we provided refunds on the following Winter student ancillary fees on a prorated basis from March 15 – April 30, 2020:

  • Student Centre
  • Student Fitness Centre
  • Campus Recreation
  • Lockers
  • Wellness Services
  • Student Entertainment

If you are a returning student, these fees will be credited to your account and used for future charges. If you are a graduating or non-returning student, a cheque will be mailed to your permanent address. 

Were Winter 2020 students refunded for their on-campus parking pass?

Refunds were provided on all parking passes, on a prorated basis, for the month of April. Anyone who paid electronically by credit card will receive a credit on their method of payment. If you paid by any other method, a cheque will be mailed to the permanent address listed in the College’s Banner system.

What are the College’s guidelines regarding refunds to students?

  1. The College will not issue refunds for tuition for full-time post-secondary programs. We are taking steps to ensure all students can successfully meet the learning outcomes for their program of study. Students are receiving full-value for their tuition and the College is making extra investments to enable students to complete their programs in unanticipated circumstances.
  2. The College will issue pro-rated refunds in cases where students in LTKC programs or other fee-for-service activities received less than 75% of the program or activity for which they paid.
  3. Students will receive pro-rated refunds for ancillary fees as set out in the President’s message to students on April 9, 2020.
  4. Students who withdraw from a course as a result of the change in delivery methods will be entitled to re-take the course at a later date, as set out in the President’s message to students on April 9, 2020. No cash refunds or credits will be given in this instance.
  5. In cases where students need to return to the College to complete experiential learning components, there will be no charge, even if the College incurs extra expense to deliver these components.
  6. Refunds will normally be given as credits on the student’s account. Cash refunds will only be processed where the account credit approach does not apply.

How do I get a refund? Do I need to apply for one?

There is no need to apply. Financial data has been pulled from our student information systems to identify individuals who are eligible for refunds and the amounts due to them. Refund amounts will first be applied to any outstanding or future balances (i.e. for returning students). Only those students who are not returning for future studies will receive a refund cheque. 

I have determined that I am eligible for a refund – when can I expect to receive my refund?

Staff in our Finance Department are working as quickly as possible to process refunds. Please ensure that the mailing address you have registered with the College is up to date so that you receive your refund cheque.

How can I update my address to ensure that I receive my refund cheque?

You can update your mailing address by logging in to the myLoyalist portal and selecting the Banner icon. Within Banner, you can view and update the mailing address that the College has on file. Simply follow the on-screen instructions. If you need additional assistance updating your address, please send an email to servicedesk@loyalistcollege.com.

I am expecting a refund for ancillary fees and/or a parking pass – how will these refunds be issued?

There is no need to apply. Data has been pulled from our computer systems to identify individuals who are eligible for refunds and the amount due to them (please note that any refund amounts will first be applied to outstanding or future balances; only students who are not returning for further study at the College will receive a refund).

If I have other questions about refunds, whom can I contact for more information?

Please review the College’s FAQs related to refunds as they are updated regularly and address questions that we are receiving. If you do have additional questions, however, please send an email inquiry to servicedesk@loyalistcollege.com.

Is a relief fund available for OSAP students?

On March 31, the province announced the option for OSAP payment deferrals. Details are available here.

If you have any questions, please reach out to our Financial Aid Office staff members Laura Russell (lrussell@loyalistcollege.com) or Dawn Price (dprice@loyalistcollege.com). 

When can I apply for OSAP for the 2020/21 academic year?

On May 20, the province announced that OSAP applications are now open for the 2020/21 school year. Here’s what’s new:

  • Full-time students making their first OSAP application for the 2020/21 school year will need to complete a short information module before applying.
  • To help students with the economic impacts of COVID-19, the Ontario government is providing a six-month temporary loan deferral for OSAP borrowers. From March 30 – September 30, 2020, students are not required to make OSAP loan payments and interest will not accrue on student loans.

What financial support is available for students and new grads who are feeling the economic impacts of COVID-19?

On April 22, Prime Minister Justin Trudeau announced $9 billion in support for post-secondary students and recent graduates. This includes a new emergency student benefit as well as an investment to create more student jobs. Details from the Department of Finance Canada are available here.

Loyalist College has allocated $1M to provide students with needs-based financial assistance. A $700,000 fund will help qualified returning domestic and international students pay for their Loyalist education with a one-time bursary of up to $1,000 toward the cost of tuition. More information and application details are available here

How do I apply for Loyalist’s student needs-based financial assistance?

Returning students can apply by logging in to myLoyalist and selecting the Awards and Bursary Application $ icon. Once there, please follow the instructions within the application. New students who have accepted their offer will be sent an application in the coming weeks. Additional information is available here

Should I defer my Fall 2020 offer or postpone my current studies? I’m worried about my current financial situation and paying for college.

To take advantage of federal student funding, including the Canada Emergency Student Benefit (CESB) and Canada Student Service Grant (CSSG), and Loyalist’s $1M fund to provide students with needs-based financial assistance, we encourage you to pursue your program this academic year. As the funding is for 2020/21, it may not be available again next year.

If you have any questions, please contact the Financial Aid Office at financialaidoffice@loyalistcollege.com.


Government Updates for Students

What financial support is available for students and new grads who are feeling the economic impacts of COVID-19?

On April 22, Prime Minister Justin Trudeau announced $9 billion in support for post-secondary students and recent graduates. This includes a new emergency student benefit as well as an investment to create more student jobs. Details from the Department of Finance Canada are available here.

What is the Canada Emergency Student Benefit (CESB)?

The CESB provides financial assistance for post-secondary students, and recent post-secondary and high school graduates who are unable to find work due to COVID-19. The CESB provides $1,250 per month for eligible students from May through August 2020, and $1,750 for students with dependents and those with permanent disabilities.

The CERB is for students who are ineligible for the Canada Emergency Response Benefit (CERB) or for Employment Insurance (EI).

Eligibility requirements and details about how to apply are available here

What is the Canada Student Service Grant (CSSG)?

The CSSG provides qualified post-secondary students and recent graduates with volunteer opportunities while supporting not-for-profit organizations with flexible solutions to address COVID-19 response during the summer of 2020. Students who choose to serve their communities while participating in national service activities will be eligible to apply for a grant of up to $5,000 to be used toward post-secondary education costs in Fall 2020.

To learn more about eligibility requirements and apply, visit iwanttohelp.org

What is the Canada Emergency Response Benefit (CERB)? Am I eligible?

The CERB is available to workers residing in Canada whose employment has been affected due to COVID-19. To be eligible, workers need to have had employment and/or self-employment income of at least $5,000 in 2019 or in the 12 months prior to the date of their application. Details and all requirements are available on the Government of Canada’s website.

For students who are not eligible, please review the support that the Government of Canada is providing through the Canada Emergency Student Benefit.

Is a relief fund available for OSAP students?

On March 31, the province announced the option for OSAP payment deferrals, ensuring that OSAP borrowers are not required to make any OSAP loan payments between March 30 and September 30, 2020 and that no interest will accrue on student loans during this time. Details are available here.

When can I apply for OSAP for the 2020/21 academic year?

On May 20, the province announced that OSAP applications are now open for the 2020/21 school year. Here’s what’s new:

  • Full-time students making their first OSAP application for the 2020/21 school year will need to complete a short information module before applying.
  • To help students with the economic impacts of COVID-19, the Ontario government is providing a six-month temporary loan deferral for OSAP borrowers. From March 30 – September 30, 2020, students are not required to make OSAP loan payments and interest will not accrue on student loans.

How is the Ontario government supporting post-secondary education?

On March 31, the Ontario government announced $25 million in emergency funding for post-secondary education to help address institutions’ needs related to the COVID-19 outbreak, such as purchasing medical supplies or offering mental health supports.

The Minstry of Colleges & Universities has also been working with Ontario’s postsecondary institutions to ensure that campuses have COVID-19 response plans that support academic continuity for students and faculty.

While in-person classes are suspended due to COVID-19, are international students permitted to complete courses offered through online or alternative delivery?

The federal government announced that online courses will not affect international students’ PFWPP eligibility:

If your in-class courses are being moved to an online-only format because of COVID-19, you’re still eligible for the Post-Graduation Work Permit Program (PGWPP).

If you have a study permit, or if you have been approved for a study permit for a program starting in May or June, but you can’t travel to Canada at this time due to travel restrictions, you’re also still eligible for the PGWPP.

If you’re in this situation, you may

  • begin your classes while outside Canada
  • complete up to 50% of your program while outside Canada, if you can’t travel to Canada sooner.

Can international students work more than 20 hours per week?

On April 22, Immigration, Refugees and Citizenship Canada (IRCC) announced that international students are able to work more than 20 hours per week while classes are in session if they are working in an essential service or function such as health care, critical infrastructure, or the supply of food or other critical goods. Details are available here

I’m an international student and my temporary residence status will soon expire. What do I do?

IRCC advises international students who are in Canada to apply online to extend their status before it expires. In doing so, their period of authorized stay as a temporary resident will be extended by the regulatory provision is commonly referred to as ‘implied status.’ For details, visit the IRCC website.

I’m unable to submit all of the required documents for my study permit or PGWP application. What do I do?

Immigration, Refugees and Citizenship Canada (IRCC) has announced that it will not refuse study permit applications that are missing documents due to disruptions caused by the COVID-19 pandemic. Some of the application components that some have been unable to complete/provide include the following: 

  • Biometrics
  • Medical examinations
  • Original travel documents

Due to the circumstances, IRCC has advised that they will not refuse study permit applications that are missing documents due to COVID-19 service interruptions.

The temporary measure also extends to Post-Graduation Work Permit (PGWP) applicants who are unable to obtain their letter of completion or final transcript from their Designated Learning Institution (DLI). If international students apply for the PGWP before their study permit expires, but they are unable to submit the complete application due to a DLI closure, they will be able to start working full time until a decision is made.

More information is available here.


Prevention & Risks

How do I help prevent the spread of illness?

By taking the following steps, you can help prevent the spread of illness in our community:

  • Stay home when you are sick, and avoid contact with other people until your symptoms are gone
  • Get your influenza vaccine, if you have not already
  • Wash your hands frequently
  • Cough and sneeze into the bend of your arm, not into your hand
  • Avoid touching your nose, mouth or eyes with your hands
  • Clean objects and surfaces that a lot of people touch, such as doorknobs, phones and television remotes
  • Eat healthy foods and stay physically active to keep your immune system strong
  • Get plenty of rest or sleep
  • Do not share water bottles, straws, eating utensils, toothbrushes, or anything else that has been in contact with saliva

When should I seek care?

If you have flu-like or cold symptoms that persist, please take the following direction:

  • If you are off campus, contact your health care provider. 
  • If you are on campus, stay where you are, and call campus Security.
  • In the event of an emergency, contact 911 or go to the nearest hospital.

Where do I seek care and how?

Please assess your personal health and connect with the appropriate health care provider listed below.

  • Hastings Prince Edward Public Health
  • Health Care Provider, Walk-In Clinic or Loyalist Student Health Centre
    • If you have a fever, cough and/or shortness of breath, and have not recently travelled to one of the countries that have a travel health notice for COVID-19, seek medical care through your health care provider.
    • Health Centre services are being offered remotely. If you need medical advice and do not have a family physician, please email Lauren Deans, the Health Centre’s nurse, at ldeans@loyalistcollege.com.
    • International Studentsguard.me has an app you can use to speak with a doctor. Please visit this web page for details.  
    • The Government of Ontario has provided helpful suggestions for self-assessing whether you may have COVID-19 and other options for accessing health care.
    • If you require support after hours, (Monday to Friday, after 4:30 pm; Saturday and Sunday) please visit the Bayview Medical Clinic – After Hours Walk-In Clinic (274 Dundas Street East, Belleville).
  • Quinte Health Care
    • Visit a Quinte Health Care emergency department (ED) if you have severe symptoms of respiratory illness such as difficulty breathing or shortness of breath when doing very little.
    • If you are seeking medical attention while at Quinte Health Care and are experiencing respiratory symptoms, put on a mask as soon as you arrive to help protect others.
    • If you are visiting the ED, advise health care providers of recent travel history immediately upon arrival.
  • 24/7 Help by Phone
    • Receive medical advice through Telehealth by phoning 1-866-797-0000.

The Government of Ontario has provided helpful suggestions for self-assessing whether you may have COVID-19 and other options for accessing health care.

I am feeling anxious and overwhelmed by all of the news media about the coronavirus. What can I do?

We understand that concerns for your health and the health of your loved ones may lead to a wide range of thoughts and feelings, such as stress and anxiety. We encourage you to seek accurate information and stay connected – but consider setting limits around social media and news. Learn more about the Student Services available to you remotely and access wellness tips.

Where can I get the flu shot?

You can get the flu shot at one of the following locations:


Residence

Fall 2020

Winter 2020

Will Residence be available for Fall 2020?

Yes, Residence will be available to students for Fall 2020. All rooms will be single occupancy. For more information or to apply, visit loyalistcollege.com/residence.

What safety measures will be in place in Residence in the Fall?

The wellbeing of our students and the College community is always our top priority. Public Health has reviewed Loyalist’s Residence plan for the upcoming Fall semester and has confirmed that it meets all public health requirements. The following safety measures will be in effect:

  • Loyalist is offering single occupancy rooms only with a maximum of six students per unit in the suite-style Residence and a maximum of four students per unit in the townhouse Residence.
  • Where possible, students in the same programs will be assigned to the same unit to prevent potential spread.
  • All large public gathering spaces (e.g. Residence Commons) will remain closed until they are safe to reopen.
  • Laundry facilities will be available, but students will be assigned scheduled laundry days to help maintain physical distancing and to aid with contact tracing.
  • Quarantine facilities have been established to provide accommodations to students who test positive for COVID-19.

Across campus, including in Residence, a number of preventative measures have been put into effect:

  • Cleaning is focused on critical, high-touch surfaces in public areas.
  • Social distancing measures are in effect.
  • Washable masks will be available for students.
  • Anyone arriving from outside the country will have a 14-day off-campus quarantine period prior to being allowed on campus.
  • A COVID-19 testing facility will be on campus to support students and staff only; this facility will not be available to the public.

The College will continue to seek guidance and approval from public health authorities as the COVID-19 situation evolves. 

How will I be notified of any updates for the Fall 2020 semester?

Please check myRez in the myLoyalist portal and your email regularly throughout the summer for updates. If you have any questions, please don’t hesitate to contact the Residence team.

If I pay my Residence key and caution deposit for the Fall 2020 semester but decide not to attend Loyalist this September, will I be refunded?

Students who withdraw from Residence at least one week prior to the Residence move-in date will be charged a $150 administration fee. The rest of the balance paid will be refunded. Please note that there is a $50 non-refundable fee to apply to Residence.

However, if the College is unable to accommodate students for the Fall semester, we will provide a full refund of the deposit without a withdrawal fee being applied.  Any Residence fees charged to the student’s account will also be reversed.

More information about Residence, including applications and withdrawals, can be accessed here.

Why were students required to move out of Residence?

The decision to have students move out of Residence into in March was based entirely on the advice of health care professionals who best understand the severity of the COVID-19 situation and the growing threat to the health of our College community. An outbreak in Residence would have led to mass quarantine and could have been a grave situation.

For their safety, students moved into self-isolation within homes of family and friends, as well as in rooms within different local hotels. 

Why were some students moved to hotels in March?

Student residents who had no family or friends with whom to temporarily stay were accommodated in local hotels at no cost until April 17. This speaks to how much Loyalist cares about protecting the health and wellbeing of our students. 

In hotel rooms, students were able to practise social distancing. This was not possible in Residence, which is configured for communal living and houses up to 12 students in some units. We could not keep students safe there.

When did students move out of Residence?

We are grateful to those students who quickly found alternative arrangements and to their families and friends who rallied together to help them move out by Friday, March 20. In addition, approximately 40 students with extenuating circumstances received approval to move out through the weekend. Close to 200 student residents who had no family or friends with whom to temporarily stay were accommodated in local hotels at no cost until April 17.

Did students have to pay for the hotel accommodations?

Students did not have to pay for this local accommodation. The College paid these costs. We also refunded costs to students so that they have available funds for food and other essential items.

When can I pick up any personal belongings that I left in Residence?

Arrangements to pick up personal belongings can be made directly with the Residence team when the province is no longer in a state of emergency. 

I moved out of Residence in March and submitted my withdrawal form. Will I receive a refund?

Students only paid for the time they stayed in Residence and rent charges were be prorated from the date on which students moved out. The College waived the withdrawal fee.

Students will receive the refund by mail at the permanent address listed in the College’s Banner system. 


International

Additional resource: Canadian Bureau for International Education summary of IRCC policy and procedure updates related to the COVID-19 pandemic (May 27, 2020)

While in-person classes are suspended due to COVID-19, are international students permitted to complete courses offered through online or alternative delivery?

Immigration, Refugees and Citizenship Canada (IRCC) announced a major study and work visa change which allows international students to enrol in online courses while abroad this Fall and still be eligible for a three-year Post-Graduation Work Permit (PGWP) after moving to Canada.

This means that new international students may start their classes while outside Canada and complete up to 50 percent of their program via distance learning if they cannot travel to Canada sooner. In addition, IRCC announced that international students will not have time deducted from the length of a future PGWP for studies completed while outside Canada, up to December 31, 2020.

To take advantage of this change that only applies for Fall 2020, we encourage you to begin your studies with Loyalist this September, rather than delaying your immigration plans. 

I’m unable to submit all of the required documents for my study permit or PGWP application. What do I do?

Immigration, Refugees and Citizenship Canada (IRCC) has announced that it will not refuse study permit applications that are missing documents due to disruptions caused by the COVID-19 pandemic. Some of the application components that some have been unable to complete/provide include the following: 

  • Biometrics
  • Medical examinations
  • Original travel documents

Due to the circumstances, IRCC has advised that they will not refuse study permit applications that are missing documents due to COVID-19 service interruptions.

The temporary measure also extends to Post-Graduation Work Permit (PGWP) applicants who are unable to obtain their letter of completion or final transcript from their Designated Learning Institution (DLI). If international students apply for the PGWP before their study permit expires, but they are unable to submit the complete application due to a DLI closure, they will be able to start working full time until a decision is made.

More information is available here.

What is the impact on the Post-Graduation Work Permit (PGWP) for students whose online study was more than 50 percent in Canada but now is less than this because of the partial online Winter semester and all online Spring semester?

Students who were already studying in Canada and whose programs/courses were moved online due to the travel and health restrictions introduced due to COVID-19 will not be penalized with regard to their PGWP eligibility, even if their online studies in Canada now exceed 50 percent.

What is remote learning?

Through remote delivery, you will be able to complete your learning off campus using a range of technology solutions. In order to be most successful in your studies, you will require access to a desktop or laptop computer and reliable internet access. To learn more about remote studies, please review our new Student Remote Learning Kit website.

To assist you with the transition to remote learning, join us for our free summer Smart Start Loyalist online course, starting July 6.

Was the Spring 2020 tuition payment deadline extended?

The tuition payment deadline was extended until April 20, 2020

 The late fee for the originally planned deadline of April 1, 2020 was not applied. 

Fee and payment details are available here

As the College is not open, can international students work full-time hours?

While in-person classes are suspended, programs are resuming via a range of online and alternative delivery methods. As such, this is not considered to be a “break” for work purposes as classes are “regularly scheduled.” International students are generally only eligible to work part-time as per IRCC. Many employers are also reducing hours or closing businesses during this pandemic. It is important that all students practise social distancing to reduce exposure to the virus.

UPDATE: On April 22, IRCC announced that international students are able to work more than 20 hours per week while classes are in session if they are working in an essential service or function such as health care, critical infrastructure, or the supply of food or other critical goods. Details are available here

Can you receive the Canada Emergency Response Benefit if you are not a citizen or permanent resident? 

To be eligible for the Canada Emergency Response Benefit, you must reside in Canada and have a valid Social Insurance Number (SIN).

Workers who are not Canadian citizens or permanent residents – including temporary foreign workers and international students – may be eligible to receive the Benefit if they meet the other eligibility requirements.

Can I defer my May offer to the September intake?

To request a deferral, please log in to your IAS application, click “withdraw acceptance,” and then reapply by choosing your desired intake and program. Staff will review your deferral request. Please continue to monitor your IAS application. 

I received a letter noting that I am required to complete biometrics before the deadline. What does that mean?

Biometrics services within Canada are suspended. IRCC is now giving applicants 90 days from the date of their letter to submit their biometrics. More details are available on the IRCC website.

What does the guard.me policy cover if I am diagnosed with COVID-19?

Guard.me policy holders diagnosed with an illness when they are in Canada, including COVID-19, are eligible for medically necessary treatment as per the normal terms and conditions of their policy. If you have returned to your home country, your guard.me policy does not cover any medical in your home country.

Whom do I contact if I have questions about my guard.me policy and COVID-19?

Guard.me International Insurance has announced the establishment of a new special line to assist insureds internationally with concerns surrounding COVID-19. Policy holders in Canada can contact customer care teams at 1-877-873-8447 (outside GTA). Please note that call volumes will be high and that it will take longer to speak to a representative. Please be patient.

What do I do if I do not have COVID-19 but have another medical issue for which I want to see a doctor?

Guard.me also provides a service called “Mobile Dr” which is available to you as an international student and allows you access to an online doctor 24/7 and can issue digital prescriptions. All you have to do is sign up at guard.me/mobiledoctor. Avoid the wait time or exposure to other medical concerns at the hospital/clinics as this feature can help with common medical conditions such as:

  • Cold/Flu
  • Eye/Ear Infections
  • Allergic Reactions/Rashes
  • Minor Injuries (such as sprains and burns)
  • Vomiting/Diarrhea
  • Headaches/Fevers
  • Sore Throats
  • And more…

I feel stressed and want to talk. Is there someone I can contact?

Loyalist College students can access a keep.meSAFE counsellor for immediate or ongoing support through every platform – 24/7 and at no cost:

  • Call 1-844-451-9700
  • Download the free My SSP app

Is Belleville Transit still running?

Belleville Transit buses are temporarily moving to on-demand services only. More information and instructions to book a trip can be accessed here.

Further, Belleville Transit announced that as many City facilities have closed due to COVID-19, the use of March bus passes will be extended until the end of May. Additional updates from Belleville Transit about their response to COVID-19, are available here.

Questions or concerns?

Staff will be monitoring the following email: international@loyalistcollege.com


Travel

I have upcoming travel plans. Is it safe to fly?

To limit the spread of COVID-19, the Government of Canada advises you to avoid non-essential travel outside of Canada until further notice. Please visit the Government of Canada’s website for the latest travel advice.

I recently returned from travelling. Do I need to self-isolate?

It is critical for all students, employees and contractors to self-isolate for 14 days if you return from travel outside of Canada. 

What should I do if I recently travelled to an affected area?

The Government of Canada has issued an advisory to avoid all non-essential travel outside Canada.

Students, employees and contractors should self-isolate for 14 days if you return from travel outside of Canada. 

Individuals who experience fever, cough or difficulty breathing should report their symptoms to their health care provider, Telehealth Ontario (available 24/7) at 1-866-797-0000, or local public health for further direction, and notify Student Health Services at 613-969-1913, ext. 2374.

Those returning from Italy, Iran, or Hubei province (China) are asked to contact the public health authority within 24 hours of arriving in Canada and to provide your contact information.


About the Novel Coronavirus (COVID-19)

What is the 2019 novel coronavirus?

The 2019 novel coronavirus is a new virus not previously seen in humans. It has been reported as the cause of several pneumonia cases originating in Wuhan, China. The virus is a unique strain of a common virus that is responsible for many colds and respiratory infections. Symptoms of this illness have ranged from mild cold-like symptoms to severe illness with fever, cough, difficulty breathing and pneumonia. Cases of the new virus have now been reported in several countries outside of China. We encourage you to remain up-to-date about the virus and precautionary measures through the World Health OrganizationOntario Ministry of HealthPublic Health Ontario and Hastings Prince Edward Public Health websites.

How is the Government of Canada responding to the coronavirus?

For updates, visit the Government of Canada’s website.

Where can I access additional information and resources?