Frequently Asked Questions

Updated on March 31, 2020. Please check back to this page regularly for Loyalist COVID-19 updates. If you have any questions that are not answered here, please email them to marcom@loyalistcollege.com.


Academics & Classes

Have classes at Loyalist been cancelled?

In-person classes are suspended until the end of the semester, April 17; however, teaching resumed via a range of online and alternative delivery methods by Monday, March 23.

All online courses are continuing as scheduled.

If you are unable to engage in alternative delivery methods for classes and/or placements/labs, a different plan will be provided, but as a result, it may not be possible for you to finish your semester at the same time as your peers.

Will I be able to complete the academic year?

Our objective is to protect our College community while maintaining continuity of program delivery. As such, we are working to ensure that all students will be able to complete their academic year by transitioning from in-person classes to a remote teaching environment (i.e. online) for the remainder of the semester.

When will classes resume?

Classes resumed on March 23 through online or alternative delivery methods. 

School and/or program faculty contacted students with specific details for the continuation of each program. Not all program delivery will be the same.

Schools are in the process of developing plans for any required practical components such as labs, clinical and placements. Details and contingency plans will be shared with students once available.

Are placements and clinicals cancelled?

To ensure students’ safety given the spread of COVID-19, we have made the difficult but necessary decision to suspend placements/clinicals for the remainder of the semester. In addition to health precautions, the WSIB (Workplace Insurance Safety Board) will not confirm coverage for any placements given the current circumstances.

Placements/clinicals will resume as early as possible in collaboration with our community partners and their schedules. As we know more details, we will share them with you for your future planning. We understand this is a challenging time of many uncertainties, but we are steadfast in our commitment to providing students with quality workplace experiences to complete their learning outcomes.

Are labs, shops and studio instruction suspended?

All labs, shops, studio instruction and placements have been suspended until the end of the semester, April 17. Instead of in-person experiential-based learning, we are looking to develop applied projects that meet learning outcomes; identify placements that can be completed remotely; creative lab completion through live streaming demonstrations, virtual simulations and case study engagement; and seek opportunities for final semester students to gain immediate related employment in essential fields (i.e. PMED, NURS and OTPTA), if permitted by WSIB and the regulating bodies.

Where can I access information on the continuation of my program?

For specific information about the continuation of your program, please review the email you received from your School/program faculty. If you have concerns or require clarification, please contact your program faculty or Dean.

How will I complete final exams or assignments?

Students will not be expected to return to campus for exams. Schools and faculty members will contact students with more information and arrangements for the completion of exams or assignments.

Will the Spring semester start on time for May 2020?

As a result of disruptions arising from COVID-19, the start of the 2020 Spring semester is delayed until Tuesday, May 19, two weeks later than planned. The new 12-week Spring semester will end by Friday, August 7 as previously scheduled. Grades will be submitted by Tuesday, August 11 by 9 pm.

Classes will be delivered through online and alternative delivery methods for the first six weeks, and possibly beyond, depending on the status of evolving national and provincial measures in place to stop the spread of the Novel Coronavirus.

Will the start of the Fall 2020 semester be delayed?

At this time, we expect the Fall semester to continue as planned.


College Operations

Is campus closed?

All non-essential College services are suspended until April 17. This includes all labs, shops, Dining Hall, Health Centre, Student Success, Career Services, student spaces, Library, Bookstore, Spa, Athletics, etc.

We will provide updates on the status of this suspension, and provide two or three days’ advance notice before services resume.

During this time, everyone who enters the College will be required to sign in and out. Students will need to show their Student ID. Please do not come to campus if you are feeling ill or have been exposed to someone who has recently travelled or is sick.

Access within the College will be restricted with limited entrances, for short-term access.

Can I still access services while they are suspended?

Student services, including Student Success, the Health Centre, Career Services, IT Services, Library Services and Student Government, continue to be available remotely through email, phone or online.

  • Student Health Centre:
  • Student Success Services:
    • The AccessAbility team and Student Success Mentors are available for consultation by email.
    • For new Peer Tutoring requests, complete this online form.
      • For students already matched with Peer Tutors, contact your tutor directly to discuss options and availability.
      • For Faculty Writing Coach and English Language Support sessions, contact eproulx@loyalistcollege.com
    • Counselling: appointments will be rescheduled. The following supports are available: 
    • The Testing Centre (ACT) is closed.
    • General inquiries can be directed to studentsuccess@loyalistcollege.com
    • Information on additional services is available here.
  • Career Services:
    • To make an appointment with Career Services, call 613-969-1913, ext. 2438 or email careers@loyalistcollege.com.
    • If you have an appointment, please call at the scheduled time or to reschedule.
    • Through the Career Centre website, virtual Interview Stream software is accessible to you anytime and all of the Career Development Certificate program presentations and modules are online and attached to LinkedIn Learning modules.
  • IT Services:
    • If you experience problems accessing Blackboard, your College email, or other Loyalist technologies, please contact servicedesk@loyalistcollege.com or 613-969-1913, ext. 2420 for assistance (Monday through Friday, 7:30 am – 4:30 pm).
  • Library Services
  • Student Government

What do I do if I don’t have access to internet or a computer to work on my classes remotely?

For students who do not have access to internet or a computer, necessary for the completion of your programs, the SAL remains open on a very limited basis where physical distancing is in effect. Please advise your Dean if you do not have access to a computer, required for your online studies.

Will students receive a tuition refund?

No. Classes are continuing through online or alternative delivery until the end of the semester, April 17.

Please be assured that while being delivered in an alternative format, classes are still working toward the same learning outcomes and will continue to include rewarding opportunities for interaction with faculty and peers, collaborative learning, feedback on assignments, and assessments. 

To ensure that students have access to support as they complete their studies, student services, including Student Success, the Health Centre, Career Services, Library Services, IT Services and Student Government, are available remotely through email, phone or online.

Will I be refunded for my on-campus parking pass?

Decisions on parking rebates will be made once the College resumes to normal operations. Any information we receive will be communicated at loyalistcollege.com/coronavirus.

When can I clean out my locker?

Students will be able to clean out their lockers once the restrictions on campus access have been lifted.

Is a relief fund available for OSAP students?

On March 31, the province announced the option for OSAP payment deferrals. Details are available here.

If you have any questions, please reach out to our Financial Aid Office staff members Laura Russell (lrussell@loyalistcollege.com) or Dawn Price (dprice@loyalistcollege.com). 

Are on-campus events cancelled?

All on-campus events are cancelled until the end of the semester.

With Open House cancelled, is there someone with whom I can connect to discuss my post-secondary options?

Prospective students can book an appointment to connect with an advisor by phone, email or video conferencing.

Loyalist will share details about future on-campus and virtual experiences through which prospective students can explore Loyalist’s programs, learning spaces, student life, student services and more through the College’s social media channels, InstagramTwitter and Facebook.

If the outbreak continues, will Convocation be cancelled?

At this time, our plan is to hold the Convocation ceremonies as scheduled in June. However, we will continue to monitor the COVID-19 situation closely and will follow the recommendations of our Public Health agency partners to determine if and when cancellations and/or closures may be required. Should Convocation plans change, we will advise the College community promptly.

What if my family can’t attend Convocation because of travel restrictions due to the COVID-19 outbreak?

A live web stream will be available at loyalistcollege.com/convocation at the time of each ceremony, ensuring that any family members or friends who are unable to attend can tune in to watch you walk across the stage.


Prevention & Risks

How do I help prevent the spread of illness?

By taking the following steps, you can help prevent the spread of illness in our community:

  • Stay home when you are sick, and avoid contact with other people until your symptoms are gone
  • Get your influenza vaccine, if you have not already
  • Wash your hands frequently
  • Cough and sneeze into the bend of your arm, not into your hand
  • Avoid touching your nose, mouth or eyes with your hands
  • Clean objects and surfaces that a lot of people touch, such as doorknobs, phones and television remotes
  • Eat healthy foods and stay physically active to keep your immune system strong
  • Get plenty of rest or sleep
  • Do not share water bottles, straws, eating utensils, toothbrushes, or anything else that has been in contact with saliva

When should I seek care?

If you have flu-like or cold symptoms that persist, please take the following direction:

  • If you are off campus, contact your health care provider. 
  • If you are on campus, stay where you are, and call campus Security.
  • In the event of an emergency, contact 911 or go to the nearest hospital.

Where do I seek care and how?

Please assess your personal health and connect with the appropriate health care provider listed below.

  • Hastings Prince Edward Public Health
  • Health Care Provider, Walk-In Clinic or Loyalist Student Health Centre
    • If you have a fever, cough and/or shortness of breath, and have not recently travelled to one of the countries that have a travel health notice for COVID-19, seek medical care through your health care provider.
    • If you need medical advice and do not have a family physician, please email Lauren Deans, the Health Centre’s nurse, at ldeans@loyalistcollege.com.
    • International Studentsguard.me has an app you can use to speak with a doctor. Please visit this web page for details.  
    • The Government of Ontario has provided helpful suggestions for self-assessing whether you may have COVID-19 and other options for accessing health care.
    • If you require support after hours, (Monday to Friday, after 4:30 pm; Saturday and Sunday) please visit the Bayview Medical Clinic – After Hours Walk-In Clinic (274 Dundas Street East, Belleville).
  • Quinte Health Care
    • Visit a Quinte Health Care emergency department (ED) if you have severe symptoms of respiratory illness such as difficulty breathing or shortness of breath when doing very little.
    • If you are seeking medical attention while at Quinte Health Care and are experiencing respiratory symptoms, put on a mask as soon as you arrive to help protect others.
    • If you are visiting the ED, advise health care providers of recent travel history immediately upon arrival.
  • 24/7 Help by Phone
    • Receive medical advice through Telehealth by phoning 1-866-797-0000.

The Government of Ontario has provided helpful suggestions for self-assessing whether you may have COVID-19 and other options for accessing health care.

Is campus being cleaned more frequently?

Your health and the safety of our College community are of the utmost importance. Throughout our campus, you may have noticed a number of preventative measures, introduced for your safety, including:

  • Additional onsite cleaning, with staff wiping down critical touchpoints throughout the day; 
  • Increased number of hand sanitizer stations;
  • Disinfectant wipes in regularly used classrooms and labs; 
  • Hand washing guidelines in washrooms throughout campus; and
  • Well stocked critical cleaning products such as wipes, replacement hand sanitizer solution, masks, gloves, and soap.

I am feeling anxious and overwhelmed by all of the news media about the coronavirus. What can I do?

We understand that concerns for your health and the health of your loved ones may lead to a wide range of thoughts and feelings, such as stress and anxiety. We encourage you to seek accurate information and stay connected – but consider setting limits around social media and news. Learn more about the Student Services available to you remotely and access wellness tips.

Where can I get the flu shot?

You can get the flu shot at one of the following locations:


Residence

Why are students required to move out of Residence?

The decision to have students move out of Residence is based entirely on the advice of health care professionals who best understand the severity of the COVID-19 situation and the growing threat to the health of our College community. An outbreak in Residence would lead to mass quarantine and could be a grave situation, which is why we are acting so quickly and enforcing the move out of Residence.

We understand that this is a very stressful time for students but take comfort in knowing that students will be safer in self-isolation within homes of family and friends, as well as in rooms within different local hotels. 

Why are some students being moved to hotels?

Student residents who have no family or friends with whom to temporarily stay will be accommodated in local hotels at no cost until April 17.

In hotel rooms, students will be able to practise social distancing. This was not possible in Residence, which is configured for communal living and houses up to 12 students in some units. We could not keep students safe there.

There will be College Resident Assistants within the hotels to provide direction and advice, as required.

Those students who moved out of Residence for the short term to family or friends but who do not have the option to continue living in their temporary accommodations should contact residence@loyalistcollege.com

When are students moving out of Residence?

We are grateful to those students who quickly found alternative arrangements and to their families and friends who rallied together to help them move out by Friday, March 20 at 3 pm. In addition, approximately 40 students with extenuating circumstances have received approval to move out through the weekend. Close to 200 student residents who have no family or friends with whom to temporarily stay will be accommodated in local hotels at no cost until April 17.

Will students have to pay for the hotel accommodations?

Students will not have to pay for this local accommodation. The College is paying these costs. We are also refunding costs to students so that they have available funds for food and other essential items.

When can I pick up any personal belongings that I left in Residence?

Arrangements to pick up personal belongings can be made directly with the Residence team when the province is no longer in a state of emergency. 

I moved out of Residence and submitted my withdrawal form. Will I receive a refund?

Students only pay for the time they stay in Residence and rent charges will be prorated from the date on which students move out. The College is waiving the withdrawal fee.

Students will receive the refund by mail at the permanent address listed in the College’s Banner system. Please note that the timing of the refund may be delayed as our Accounting staff are currently away from the College, working remotely.


International

Has the tuition payment deadline been extended?

The tuition payment deadline will be extended until April 20, 2020

Tuition amounts are located on your ‘myfees’ page and payments can be made as follows:

  • Outside of Canada: Flywire 
  • Inside Canada: Online banking add Loyalist College as “payee”. Your student number is the account number.

 The late fee will not be in effect for the originally planned deadline of April 1, 2020. 

 Transferring funds to your student account typically takes 3 – 5 business days to arrive on account depending on the method of payment. At this time, you may experience a delay in this timeline and we appreciate your patience. 

Is my appointment for the Student Tax Clinic still scheduled?

No, all on-campus events at Loyalist College are cancelled until the end of the semester. Students can use this website to access tax resources and to find a free tax clinic that operates further into tax season.

There is a month left of the semester and in-person classes are suspended. Will I lose my semester?

Teaching will resume via a range of online and alternate delivery methods by Monday, March 23 or earlier, depending on your program. Please be patient as your School and faculty prepare course content for this transition, and watch your email for important messaging with specific details and deadlines.

International students are not able to complete online learning for immigration purposes. What do we do?

Typically, online learning is not possible for international students. However, the IRCC confirmed on March 13, 2020 that courses of study being delivered online on an exceptional basis due to COVID-19 will not affect Post-Graduation Work Permit (PGWP) eligibility for international students in Canada.

As the College is not open, can international students work full-time hours?

While in-person classes are suspended, programs will resume via a range of online and alternative delivery methods by March 23. As such, this is not considered to be a “break” for work purposes as classes are “regularly scheduled.” International students are eligible to work part-time only as per IRCC

Many employers are also reducing hours or closing businesses during this pandemic. It is important that all students practise social distancing to reduce exposure to the virus.

My program includes labs; how will these take place if classes are suspended?

Faculty are reviewing how they will perform in-class labs. Where possible, labs may be staggered to allow “social distancing” in smaller groups. Please watch your email, as programs will share specific details for each program by Friday, March 20. Please be patient as faculty members prepare course content for this transition.

Will the Spring semester start on time for May 2020?

As a result of disruptions arising from COVID-19, the start of the 2020 Spring semester is delayed until Tuesday, May 19, two weeks later than planned. The new 12-week Spring semester will end by Friday, August 7 as previously scheduled. Grades will be submitted by Tuesday, August 11 by 9 pm.

Classes will be delivered through online and alternative delivery methods for the first six weeks, and possibly beyond, depending on the status of evolving national and provincial measures in place to stop the spread of the Novel Coronavirus.

I received a letter noting that I am required to complete biometrics before the deadline. What does that mean?

Biometrics services within Canada are suspended. IRCC is now giving applicants 90 days from the date of their letter to submit their biometrics. More details are available on the IRCC website.

What does the guard.me policy cover if I am diagnosed with COVID-19?

Guard.me policy holders diagnosed with an illness when they are in Canada, including COVID-19, are eligible for medically necessary treatment as per the normal terms and conditions of their policy. If you have returned to your home country, your guard.me policy does not cover any medical in your home country.

Who do I contact if I have questions about my guard.me policy and COVID-19?

Guard.me International Insurance has announced the establishment of a new special line to assist insureds internationally with concerns surrounding COVID-19. Policy holders in Canada can contact customer care teams at 1-877-873-8447 (outside GTA). Please note that call volumes will be high and that it will take longer to speak to a representative. Please be patient.

What do I do if I do not have COVID-19 but have another medical issue for which I want to see a doctor?

Guard.me also provides a service called “Mobile Dr” which is available to you as an international student and allows you access to an online doctor 24/7 and can issue digital prescriptions. All you have to do is sign up at guard.me/mobiledoctor. Avoid the wait time or exposure to other medical concerns at the hospital/clinics as this feature can help with common medical conditions such as:

  • Cold/Flu
  • Eye/Ear Infections
  • Allergic Reactions/Rashes
  • Minor Injuries (such as sprains and burns)
  • Vomiting/Diarrhea
  • Headaches/Fevers
  • Sore Throats
  • And more…

I feel stressed and want to talk. Is there someone I can contact?

Loyalist College students can access a keep.meSAFE counsellor for immediate or ongoing support through every platform – 24/7 and at no cost:

  • Call 1-844-451-9700
  • Download the free My SSP app

Is Belleville Transit still running?

Belleville Transit buses are temporarily moving to on-demand services only. More information and instructions to book a trip can be accessed here.

Will my Belleville Transit bus pass for March be extended?

Belleville Transit has announced that as many City facilities have closed due to COVID-19, the use of March bus passes will be extended until the end of April. Additional updates from Belleville Transit about their response to COVID-19, are available here.

Questions or concerns?

Staff will be monitoring the following email: international@loyalistcollege.com


Travel

I have upcoming travel plans. Is it safe to fly?

To limit the spread of COVID-19, the Government of Canada advises you to avoid non-essential travel outside of Canada until further notice. Please visit the Government of Canada’s website for the latest travel advice.

I recently returned from travelling. Do I need to self-isolate?

It is critical for all students, employees and contractors to self-isolate for 14 days if you return from travel outside of Canada. 

What should I do if I recently travelled to an affected area?

The Government of Canada has issued an advisory to avoid all non-essential travel outside Canada.

Students, employees and contractors should self-isolate for 14 days if you return from travel outside of Canada. 

Individuals who experience fever, cough or difficulty breathing should report their symptoms to their health care provider, Telehealth Ontario (available 24/7) at 1-866-797-0000, or local public health for further direction, and notify Student Health Services at 613-969-1913, ext. 2374.

Those returning from Italy, Iran, or Hubei province (China) are asked to contact the public health authority within 24 hours of arriving in Canada and to provide your contact information.


About the Novel Coronavirus (COVID-19)

What is the 2019 novel coronavirus?

The 2019 novel coronavirus is a new virus not previously seen in humans. It has been reported as the cause of several pneumonia cases originating in Wuhan, China. The virus is a unique strain of a common virus that is responsible for many colds and respiratory infections. Symptoms of this illness have ranged from mild cold-like symptoms to severe illness with fever, cough, difficulty breathing and pneumonia. Cases of the new virus have now been reported in several countries outside of China. We encourage you to remain up-to-date about the virus and precautionary measures through the World Health OrganizationOntario Ministry of HealthPublic Health Ontario and Hastings Prince Edward Public Health websites.

How is the Government of Canada responding to the coronavirus?

For updates, visit the Government of Canada’s website.

Where can I access additional information and resources?