Student Services

Student Success Services, Student Health Services and Student Career Services will continue to be offered to students remotely through email, phone and online.


Student Success

Message from the Director of Student Success

SUBJECT: COVID-19: Student Success Supports Available Remotely & Wellness Tips
DATE: March 17, 2020

Dear Students,

If you’re feeling nervous about COVID-19, you’re not alone. Being concerned and empathetic about this epidemic is normal. However, you may experience feelings of discomfort, impacting concentration, productivity and even disrupting sleep patterns.

One of the best things you can do is to connect with others. I encourage you to reach out to your friends, family, classmates and peers online and/or by phone. Having people with whom you can share feelings, discuss problems and receive advice is an essential part of feeling balanced and well. We are in this together and by using technology we can support each other through this difficult time.

Consider using the tips below to take on a flexible, resilient mindset:

  • Accept what’s out of your control. Focusing on that which you have no control over will leave you feeling frustrated and exhausted. There are certain circumstances or decisions that are not in your power to control. Let go of them. Doing so will help you move on and focus your energy more positively. Remember: though you may not be able to change these realities, you can change how you respond to them. 
  • Embrace change. There will always be change. Instead of concentrating on the disruptive aspects, take a flexible approach and accept that change is a fundamental part of life that can also bring opportunities and positive outcomes.
  • Stay focused on the big picture. It’s easy to get so wrapped up in the details of an event that you blow it out of proportion. Avoid “catastrophizing” and focus in on the real (or most realistic) impact. Looking at it from a broader perspective can help you more accurately assess its significance. 
  • Maintain a positive attitude. Resilience doesn’t mean you have a positive feeling about every negative situation. It means that despite something going wrong you believe you can and will do your best to deal with the situation and move forward. 

It’s also important to reach out for help when you feel overwhelmed by a situation. As a follow up to President Vaughan’s message from yesterday afternoon, below are more details on the Student Success services available to you. 

*Details below updated on June 29, 2020

The AccessAbility team and Student Success Mentors are available for consultation by email. For referrals, please contact studentsuccess@loyalistcollege.com.

AccessAbility Services

  • For new students looking to register with AccessAbility Services, please fill out the AccessAbility Services Application Form. Once submitted, we will contact you to book your first appointment.
  • If you have supporting documentation, please forward it to studentsuccess@loyalistcollege.com or fax to 613-969-0411.
  • For returning students enrolled in the Spring semester, please contact your AccessAbility staff member for a new ISP.

Counselling Resources

If you are in crisis or having thoughts of suicide, please contact your local Crisis Intervention Centre or call 911. 

The following supports are available:

  • Crisis Intervention Centre (Belleville): 613-969-7400, ext. 2753
  • Good2Talk: 1-866-925-5454
  • Crisis Text Line: Text GOOD2TALKON to 686868
  • Keep Me Safe (24/7 & multilingual): Download the MySSP app at keepmesafe.myissp.com, or call 1-844-451-9700.

You can also check out these community and online supports as well as after-hours support.

The Testing Centre (ACT) is is currently closed, but consultations are available at act@loyalistcollege.com.

Tutoring Services:

  • For new Peer Tutoring requests, complete this online form.
  • For students already matched with Peer Tutors, contact your tutor directly to discuss options and availability.

You can also check out these tips for remote learning and studying.

General inquiries can be directed to studentsuccess@loyalistcollege.com

Thank you,

Aaron Doupe
Director, Student Success
Loyalist College

Additional Support Services

Additional information and resources can be found in the Hastings County Community Services booklet.


Health Services

  • Health Centre services are being offered remotely. If you need medical advice and do not have a family physician, please email Lauren Deans, the Health Centre’s nurse, at ldeans@loyalistcollege.com.
  • Download the My Student Support Program (My SSP) app from the Apple App Store or Google Play  for 24/7 access to mental health support, including access to counsellors by telephone or text.
  • International Studentsguard.me has an app you can use to speak with a doctor. Please visit this web page for details.  
  • The Government of Ontario has provided helpful suggestions for self-assessing whether you may have COVID-19 and other options for accessing health care.

Career Services

  • To make an appointment with Career Services, call 613-969-1913 ext. 2438 or email careers@loyalistcollege.com.
  • If you have an appointment, please call at the scheduled time or to reschedule.
  • Through the Career Centre website, virtual Interview Stream software is accessible to you anytime and all of the Career Development Certificate program presentations and modules are online and attached to LinkedIn Learning modules.