Student Services

Student Success Services, Student Health Services and Student Career Services will continue to be offered to students remotely through email, phone and online.


Student Success

Message from the Director of Student Success

SUBJECT: COVID-19: Student Success Supports Available Remotely & Wellness Tips
DATE: March 17, 2020

Dear Students,

If you’re feeling nervous about COVID-19, you’re not alone. Being concerned and empathetic about this epidemic is normal. However, you may experience feelings of discomfort, impacting concentration, productivity and even disrupting sleep patterns.

One of the best things you can do is to connect with others. I encourage you to reach out to your friends, family, classmates and peers online and/or by phone. Having people with whom you can share feelings, discuss problems and receive advice is an essential part of feeling balanced and well. We are in this together and by using technology we can support each other through this difficult time.

Consider using the tips below to take on a flexible, resilient mindset:

  • Accept what’s out of your control. Focusing on that which you have no control over will leave you feeling frustrated and exhausted. There are certain circumstances or decisions that are not in your power to control. Let go of them. Doing so will help you move on and focus your energy more positively. Remember: though you may not be able to change these realities, you can change how you respond to them. 
  • Embrace change. There will always be change. Instead of concentrating on the disruptive aspects, take a flexible approach and accept that change is a fundamental part of life that can also bring opportunities and positive outcomes.
  • Stay focused on the big picture. It’s easy to get so wrapped up in the details of an event that you blow it out of proportion. Avoid “catastrophizing” and focus in on the real (or most realistic) impact. Looking at it from a broader perspective can help you more accurately assess its significance. 
  • Maintain a positive attitude. Resilience doesn’t mean you have a positive feeling about every negative situation. It means that despite something going wrong you believe you can and will do your best to deal with the situation and move forward. 

It’s also important to reach out for help when you feel overwhelmed by a situation. As a follow up to President Vaughan’s message from yesterday afternoon, below are more details on the Student Success services available to you from March 17 – 31. 

The AccessAbility team and Student Success Mentors are available for consultation by email.

For new Peer Tutoring requests, complete this online form.

  • For students already matched with Peer Tutors, contact your tutor directly to discuss options and availability.
  • For Faculty Writing Coach and English Language Support sessions, contact eproulx@loyalistcollege.com.

Counselling: appointments will be rescheduled. The following supports are available: 

The Testing Centre (ACT) is closed. 

General inquiries can be directed to studentsuccess@loyalistcollege.com

Thank you,

Aaron Doupe
Director, Student Success
Loyalist College

Additional Support Services

  • National Suicide Prevention Lifeline: Provides 24/7, free and confidential support for people in distress. Call 1-800-273-8255.
  • Naseeha Youth Helpline: Confidential helpline for young Muslims to receive immediate, anonymous, and confidential support. Call 1-866-627-3342 (7 days a week, 12 – 9 pm EST) or text 1-866-627-3342 (Monday to Friday, 12 – 9 pm EST).
  • ConnexOntario: Provides 24/7 free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness and/or gambling. Call 1-866-531-2600 or chat online.
  • BounceBack: Free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness. Visit bouncebackontario.ca to submit an online referral, or access videos at bouncebackvideo.ca.
  • Big White Wall: An online peer to peer support community.
  • AMHS-HPE Addictions and Mental Health Pandemic Helpline: A helpline for those who are experiencing difficulties coping with mental health or substance use as a result of the effects of the COVID-19 pandemic. Call 613-967-4737 (Monday through Friday, 9 am – 6 pm).

Health Services

  • If you have a medical concern and do not have a family physician, please call the Student Health Centre at 613-969-1913, ext. 2374 to be directed to one of our nurses. They will screen your concern and determine whether it is essential to be assessed in person or by a physician. If so, you will be offered a phone consultation with Dr. Steinitz at a scheduled time. If it is deemed an in-person appointment is necessary, one will be scheduled and you will be asked to wait in your car, Residence or quiet area alone until you are called or texted that the team is ready for you to come to the Student Health Centre. We appreciate your cooperation in helping us reduce non-essential visits at this time.
  • The Government of Ontario has provided helpful suggestions for self-assessing whether you may have COVID-19 and other options for accessing health care.

Career Services

  • To make an appointment with Career Services, call 613-969-1913 ext. 2438 or email careers@loyalistcollege.com.
  • If you have an appointment, please call at the scheduled time or to reschedule.
  • Through the Career Centre website, virtual Interview Stream software is accessible to you anytime and all of the Career Development Certificate program presentations and modules are online and attached to LinkedIn Learning modules.