Student Services

Student Success Services, Student Health Services and Student Career Services will continue to be offered to students remotely through email, phone and online.

Student Success

Message from the Director of Student Success

SUBJECT: COVID-19: Student Success Supports Available Remotely & Wellness Tips
DATE: March 17, 2020

Dear Students,

If you’re feeling nervous about COVID-19, you’re not alone. Being concerned and empathetic about this epidemic is normal. However, you may experience feelings of discomfort, impacting concentration, productivity, and even disrupting sleep patterns.

One of the best things you can do is to connect with others. I encourage you to reach out to your friends, family, classmates, and peers online and/or by phone. Having people with whom you can share feelings, discuss problems, and receive advice is an essential part of feeling balanced and well. We are in this together and by using technology we can support each other through this difficult time.

Consider using the tips below to take on a flexible, resilient mindset:

  • Accept what’s out of your control. Focusing on that which you have no control over will leave you feeling frustrated and exhausted. There are certain circumstances or decisions that are not in your power to control. Let go of them. Doing so will help you move on and focus your energy more positively. Remember: though you may not be able to change these realities, you can change how you respond to them. 
  • Embrace change. There will always be change. Instead of concentrating on the disruptive aspects, take a flexible approach, and accept that change is a fundamental part of life that can also bring opportunities and positive outcomes.
  • Stay focused on the big picture. It’s easy to get so wrapped up in the details of an event that you blow it out of proportion. Avoid “catastrophizing” and focus in on the real (or most realistic) impact. Looking at it from a broader perspective can help you more accurately assess its significance. 
  • Maintain a positive attitude. Resilience doesn’t mean you have a positive feeling about every negative situation. It means that despite something going wrong you believe you can and will do your best to deal with the situation and move forward. 

It’s also important to reach out for help when you feel overwhelmed by a situation. As a follow up to President Vaughan’s message from yesterday afternoon, below are more details on the Student Success services available to you. 

*Details below updated on September 25th, 2020

The AccessAbility team and Student Success Mentors are available for consultation by email. For referrals, please contact

AccessAbility Services

  • For new students looking to register with AccessAbility Services, please fill out the AccessAbility Services Application Form. Once submitted, we will contact you to book your first appointment.
  • If you have supporting documentation, please forward it to or fax it to 613-969-0411.
  • For returning students enrolled in the Fall semester, please contact your AccessAbility staff member for a new ISP.

Counselling Resources

To book a counselling appointment, please email

If you are in crisis or having thoughts of suicide, please contact your local Crisis Intervention Centre or call 911. 

The following supports are available:

  • Crisis Intervention Centre (Belleville): 613-969-7400, ext. 2753
  • Good2Talk: 1-866-925-5454
  • Crisis Text Line: Text GOOD2TALKON to 686868
  • Keep Me Safe (24/7 & multilingual): Download the MySSP app at, or call 1-844-451-9700.

You can also check out these community and online supports as well as after-hours support.

The Testing Centre (ACT) is available by faculty request, for students with an Individualized Service Plan (ISP) who must complete written assessments on campus. Please contact for further information.

Tutoring Services:

  • For new Peer Tutoring requests, complete this online form.
  • For questions about Tutoring Services, please email 

You can also check out these tips for remote learning and studying.

General inquiries can be directed to

Thank you,

Aaron Doupe
Director, Student Success
Loyalist College

Additional Support Services

  • National Suicide Prevention Lifeline: Provides 24/7, free and confidential support for people in distress. Call 1-800-273-8255.
  • Naseeha Youth Helpline: Confidential helpline for young Muslims to receive immediate, anonymous, and confidential support. Call 1-866-627-3342 (7 days a week, 12 – 9 pm EST) or text 1-866-627-3342 (Monday to Friday, 12 – 9 pm EST).
  • ConnexOntario: Provides 24/7 free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness, and/or gambling. Call 1-866-531-2600 or chat online.
  • BounceBack: Free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress, or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness. Visit to submit an online referral or access videos at
  • Togetherall: A safe and anonymous online peer support service that is accessible anytime, anywhere. They offer free self-help programs, creative outlets, and a supportive community to talk to. Whether you’re dealing with everyday stresses or major life events, they’ll help you get through it.
  • AMHS-HPE Addictions and Mental Health Pandemic Helpline: A helpline for those who are experiencing difficulties coping with mental health or substance use as a result of the effects of the COVID-19 pandemic. Call 613-967-4737 (Monday through Friday, 9 am – 6 pm).
  • Wellness Together Canada – Mental Health and Substance Use Support: Provides free online resources, tools, apps, and connections to trained volunteers and qualified mental health professionals when needed. For immediate crisis support, text WELLNESS to 741741.
  • Housing
  • Emergency Shelter
  • Food Security
  • Online Course

Additional information and resources can be found in the Hastings County Community Services booklet.

Health Services

Career Services

  • To make an appointment with Career Services, call 613-969-1913 ext. 2438 or email
  • If you have an appointment, please call at the scheduled time or to reschedule.
  • Through the Career Centre website, virtual Interview Stream software is accessible to you anytime and all of the Career Development Certificate program presentations and modules are online and attached to LinkedIn Learning modules.